Refund & Returns Policy

We want you to love everything you purchase from At Home by Laura. However, if something isn’t quite right, here’s how our returns process works:

Sale items, seconds, special offers, large & vintage furniture items, and any product that has been discounted in any way are strictly non-returnable.
Jewellery and scarves are non-returnable due to hygiene reasons.

For all other eligible items, returns are accepted within 10 days of purchase.
Items must be returned in immaculate, resaleable condition.
Return postage is the responsibility of the customer unless the item is faulty or damaged on arrival.
All returns must be pre-authorised. To receive a returns reference, please email us at athomebylaura@gmail.com with your order number and a brief reason for return.
Items returned without a returns reference may not be accepted or refunded.

If your item arrives damaged or faulty, please contact us as soon as possible and we will do our best to resolve the issue quickly and fairly.

As a small business, rising costs in packaging and courier services have made it necessary for us to apply a small handling fee to returned items:

For non-fragile items under £30, a £1 handling charge will apply.
For fragile items, a 10% handling fee (up to a maximum of £10) will be applied unless otherwise stated or agreed in advance.

We truly appreciate your understanding and continued support.

If you have any questions about your order or our returns process, don’t hesitate to get in touch — we’re always happy to help.

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